Privacy policy

Revive Counselling CIC Privacy Policy

Effective date: September 09, 2025
Last updated: September 09, 2025

  1. Introduction

Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information, including sensitive data disclosed during counselling. Our approach aligns with the UK GDPR, the Data Protection Act 2018, and guidance from professional bodies such as BACP.

  1. Information we collect

2.1 Personal Data

We may collect:

  • Contact and identity: Name, email address, phone number, address.
  • Counselling details: Age, date of birth, GP or emergency contact details.
  • Session notes: Brief therapeutic notes and information relevant to your wellbeing.
  • Website and online services data: IP address, browser type, pages visited, cookies, and data collected through integrated platforms such as Mailchimp, Calendly, LiveChat, and Google Analytics.

2.2 Sensitive (“Special Category”) Data

As a counselling service, we may need to process sensitive information such as mental health history, medication, or personal circumstances – only where relevant and with your consent.

  1. How we use your information

Your data is used for purposes including:

  • Managing enquiries and booking sessions.
  • Providing and improving counselling services.
  • Sending opt-in email updates or resources (via Mailchimp).
  • Managing bookings and scheduling (via Calendly).
  • Offering real-time support and responding to queries (via LiveChat).
  • Analysing website traffic and usage trends (via Google Analytics).
  • Complying with legal obligations and professional practices.
  1. Cookies and Integrated Platforms

We use cookies and third-party platforms to improve your experience:

  • Mailchimp – to manage newsletters and communications.
  • Calendly – to simplify booking and scheduling of counselling sessions.
  • LiveChat – to provide direct support when you visit our website.
  • Google Analytics – to collect anonymised website usage data for performance and improvements.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

You can disable cookies or manage third-party consents in your browser, but some services may not function properly as a result.

Please see our Cookie Policy page for more information.

  1. Sharing Your Data

We do not share your personal data for marketing purposes outside Revive Counselling.

We may share limited data with:

  • Third-party service providers such as Mailchimp, Calendly, LiveChat, and Google Analytics, who process data on our behalf under strict confidentiality agreements.
  • Supervisors or consultants, in anonymised form, for professional guidance.
  • Legal or regulatory authorities, only where required by law or essential to mitigate serious risk.
  1. Data Retention
  • Enquiry details (if no therapy follows): up to 6 months.
  • Therapy records and session notes: typically 7 years.
  • Mailchimp subscriber lists: until you unsubscribe.
  • Calendly and LiveChat data: retained according to the provider’s policies, but only as long as necessary to provide services.
  • Google Analytics data: stored for standard retention periods defined by Google.
  1. Your Rights

Under UK GDPR, you have the right to:

  • Be informed about how your data is used.
  • Access your data.
  • Request correction of inaccuracies.
  • Request erasure (“right to be forgotten”) subject to legal or professional obligations.
  • Restrict processing in certain circumstances.
  • Object to processing, including analytics or marketing communications.
  • Data portability (in a structured, machine-readable format).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).
  1. Security Measures

We use secure technical and organisational safeguards to protect your information, including:

  • Encryption and password protection for digital records.
  • Secure storage for paper files.
  • Restricted access to sensitive information.
  • Confidentiality agreements with third-party service providers.
  1. Policy Updates

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

  1. Contact

If you have any questions, concerns, or requests about your data, please contact: Sofia Haider, Revive Counselling